Leadership role
VP of Operations
Leads the daily running of a nonprofit's programs, sites or support services.
Reporting and scope
Reports to the COO or Executive Director / CEO. Authority covers day-to-day operations for the whole organization or a large set of programs or sites.
Core responsibilities
- Manages operations across sites, programs or service lines
- Sets operating budgets and performance targets
- Oversees operations support such as facilities, IT or procurement
- Improves workflows and service delivery
- Ensures licensing, contract and regulatory compliance
- Supervises site directors and department heads
How it differs
The COO is the top operating executive; VP of Operations usually sits below or fills that role in smaller organizations. Director of Operations runs operations at a lower level.
By organization size
In mid-size nonprofits the VP of Operations may be second in command. In larger ones the VP covers one area such as a region or service line.
Filings from the last five years mapped to this role commonly report titles such as: VP of Operations; VP Operations; Vice President of Operations; VP, Operations; Vice President, Operations; Vice President Operations