Ushers / Ticket Takers

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

O*NET reports this occupation under titles such as: Lobby Attendant; Theater Attendant; Theatre Usher; Ticket Attendant; Ticket Taker; Usher; Visitor Services Assistant; Visitor Services Associate; Visitor Services Representative; Visitor Services Specialist

Tasks

• Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
• Clean facilities.
• Provide assistance with patrons' special needs, such as helping those with wheelchairs.
• Maintain order and ensure adherence to safety rules.
• Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
• Refuse admittance to undesirable persons or persons without tickets or passes.
• Guide patrons to exits or provide other instructions or assistance in case of emergency.
• Greet patrons attending entertainment events.
• Search for lost articles or for parents of lost children.
• Settle seating disputes or help solve other customer concerns.
• Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.

Knowledge

• Customer and Personal Service
• English Language

Skills

• Active Listening
• Speaking

Abilities

• Oral Expression
• Speech Clarity
• Oral Comprehension
• Near Vision
• Speech Recognition