Travel Agent

Plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.

O*NET reports this occupation under titles such as: Auto Travel Counselor; Beach Expert; Corporate Travel Consultant; Destination Specialist; International Travel Consultant; Tour Coordinator; Tour Counselor; Travel Agent; Travel Consultant; Travel Counselor

Tasks

• Collect payment for transportation and accommodations from customer.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
• Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
• Record and maintain information on clients, vendors, and travel packages.
• Book transportation and hotel reservations, using computer or telephone.
• Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.
• Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

Knowledge

• Customer and Personal Service
• English Language
• Sales and Marketing
• Computers and Electronics
• Geography
• Administrative
• Telecommunications
• Transportation

Skills

• Active Listening
• Reading Comprehension
• Speaking
• Writing
• Critical Thinking
• Active Learning
• Monitoring

Abilities

• Speech Recognition
• Oral Comprehension
• Speech Clarity
• Written Comprehension
• Oral Expression
• Near Vision
• Problem Sensitivity
• Information Ordering
• Written Expression
• Deductive Reasoning
• Selective Attention
• Fluency of Ideas
• Originality
• Inductive Reasoning
• Category Flexibility
• Number Facility