Teller

Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.

O*NET reports this occupation under titles such as: Account Representative; Bank Teller; Branch Operations Specialist; Customer Relationship Specialist; Customer Service Associate (CSA); Financial Services Representative (FSR); Member Services Representative; Personal Banking Representative; Roving Teller; Teller

Tasks

• Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
• Monitor bank vaults to ensure cash balances are correct.
• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
• Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
• Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
• Resolve problems or discrepancies concerning customers' accounts.
• Prepare and verify cashier's checks.
• Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
• Answer telephones and assist customers with their questions.
• Identify transaction mistakes when debits and credits do not balance.
• Carry out special services for customers, such as ordering bank cards and checks.
• Sort and file deposit slips and checks.
• Receive and count daily inventories of cash, drafts, and travelers' checks.

Knowledge

• Customer and Personal Service
• English Language
• Mathematics
• Economics and Accounting
• Public Safety and Security

Skills

• Active Listening
• Speaking
• Reading Comprehension
• Critical Thinking
• Monitoring
• Writing
• Mathematics

Abilities

• Oral Comprehension
• Oral Expression
• Number Facility
• Speech Recognition
• Speech Clarity
• Problem Sensitivity
• Information Ordering
• Near Vision
• Written Comprehension
• Written Expression
• Selective Attention
• Deductive Reasoning
• Mathematical Reasoning
• Inductive Reasoning
• Category Flexibility
• Perceptual Speed