Tax Examiner / Collector / Revenue Agent

Determine tax liability or collect taxes from individuals or business firms according to prescribed laws and regulations.

O*NET reports this occupation under titles such as: City Tax Auditor; Collections Specialist; Revenue Agent; Revenue Collector; Revenue Officer; Revenue Specialist; Tax Collector; Tax Compliance Officer; Tax Examiner; Tax Examining Technician

Tasks

• Send notices to taxpayers when accounts are delinquent.
• Confer with taxpayers or their representatives to discuss the issues, laws, and regulations involved in returns, and to resolve problems with returns.
• Notify taxpayers of any overpayment or underpayment, and either issue a refund or request further payment.
• Maintain records for each case, including contacts, telephone numbers, and actions taken.
• Contact taxpayers by mail or telephone to address discrepancies and to request supporting documentation.
• Answer questions from taxpayers and assist them in completing tax forms.

Knowledge

• Customer and Personal Service
• English Language
• Administrative
• Mathematics
• Law and Government
• Economics and Accounting
• Administration and Management

Skills

• Reading Comprehension
• Active Listening
• Speaking
• Critical Thinking
• Writing
• Mathematics
• Active Learning
• Monitoring

Abilities

• Oral Comprehension
• Written Comprehension
• Oral Expression
• Deductive Reasoning
• Inductive Reasoning
• Information Ordering
• Problem Sensitivity
• Near Vision
• Speech Recognition
• Speech Clarity
• Written Expression
• Category Flexibility
• Mathematical Reasoning
• Number Facility
• Flexibility of Closure