Staff role

Sales Representative (Services)

Sell services to individuals or businesses. May describe options or resolve client problems.

O*NET reports this occupation under titles such as: National Sales Executive; Sales Representative (Sales Rep)

Tasks

  • Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
  • Answer customers' questions about services, prices, availability, or credit terms.
  • Develop sales presentations or proposals to explain service specifications.
  • Create forms or agreements to complete sales.
  • Contact prospective or existing customers to discuss how services can meet their needs.
  • Negotiate prices or terms of sales or service agreements.
  • Quote prices, credit terms, contract terms, or fulfillment dates for services.
  • Maintain customer records using automated systems.
  • Identify prospective customers using business directories, leads from clients, or information from conferences or trade shows.
  • Inform customers of contracts or other information pertaining to purchased services.
  • Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations.
  • Distribute promotional materials at meetings, conferences, or trade shows.
  • Monitor market conditions, innovations, and competitors' services, prices, and sales.

Knowledge

  • Customer and Personal Service
  • English Language
  • Administrative
  • Administration and Management
  • Sales and Marketing
  • Computers and Electronics

Skills

  • Active Listening
  • Speaking
  • Reading Comprehension
  • Writing
  • Critical Thinking
  • Active Learning
  • Monitoring

Abilities

  • Oral Comprehension
  • Written Comprehension
  • Oral Expression
  • Speech Clarity
  • Speech Recognition
  • Written Expression
  • Near Vision
  • Inductive Reasoning
  • Information Ordering
  • Category Flexibility
  • Fluency of Ideas
  • Problem Sensitivity
  • Deductive Reasoning
  • Selective Attention

This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

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