Sales Rep (Non-Technical)

Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

O*NET reports this occupation under titles such as: Account Representative; Customer Account Technician; Inside Salesperson; Outside Sales Representative; Route Sales Representative; Sales Consultant; Sales Professional; Sales Representative (Sales Rep); Salesman; Salesperson

Tasks

• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Recommend products to customers, based on customers' needs and interests.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Prepare sales contracts and order forms.
• Provide customers with product samples and catalogs.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales.
• Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.

Knowledge

• Sales and Marketing
• Customer and Personal Service
• English Language
• Mathematics
• Transportation
• Computers and Electronics

Skills

• Active Listening
• Speaking
• Critical Thinking
• Reading Comprehension
• Writing
• Active Learning
• Monitoring

Abilities

• Oral Expression
• Oral Comprehension
• Speech Clarity
• Written Comprehension
• Speech Recognition
• Written Expression
• Fluency of Ideas
• Problem Sensitivity
• Deductive Reasoning
• Information Ordering
• Category Flexibility
• Near Vision
• Originality
• Inductive Reasoning