Retail Salesperson

Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers.

O*NET reports this occupation under titles such as: Car Salesman; Customer Assistant; Retail Salesperson; Sales Associate; Sales Clerk; Sales Consultant; Sales Person; Sales Representative; Salesman

Tasks

• Greet customers and ascertain what each customer wants or needs.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases, and receive and process cash or credit payment.
• Prepare merchandise for purchase or rental.
• Answer questions regarding the store and its merchandise.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Demonstrate use or operation of merchandise.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Ticket, arrange, and display merchandise to promote sales.
• Inventory stock and requisition new stock.
• Exchange merchandise for customers and accept returns.
• Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
• Place special orders or call other stores to find desired items.
• Clean shelves, counters, and tables.

Knowledge

• Sales and Marketing
• Customer and Personal Service
• English Language
• Administration and Management
• Administrative
• Mathematics

Skills

• Active Listening
• Speaking
• Critical Thinking
• Reading Comprehension
• Writing
• Active Learning
• Monitoring

Abilities

• Oral Expression
• Oral Comprehension
• Speech Recognition
• Speech Clarity
• Problem Sensitivity
• Written Comprehension
• Written Expression
• Information Ordering
• Near Vision