Retail Sales Supervisor

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

O*NET reports this occupation under titles such as: Bakery Manager; Delicatessen Manager; Department Manager; Department Supervisor; Grocery Manager; Key Carrier; Meat Department Manager; Parts Sales Manager; Shift Manager; Store Manager

Tasks

• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Instruct staff on how to handle difficult and complicated sales.
• Assign employees to specific duties.
• Keep records of purchases, sales, and requisitions.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
• Plan and prepare work schedules and keep records of employees' work schedules and time cards.
• Review inventory and sales records to prepare reports for management and budget departments.
• Inventory stock and reorder when inventory drops to a specified level.
• Establish and implement policies, goals, objectives, and procedures for the department.
• Examine products purchased for resale or received for storage to assess the condition of each product or item.
• Enforce safety, health, and security rules.
• Estimate consumer demand and determine the types and amounts of goods to be sold.

Knowledge

• Customer and Personal Service
• Administration and Management
• Sales and Marketing
• English Language
• Education and Training
• Personnel and Human Resources
• Computers and Electronics
• Mathematics
• Administrative
• Economics and Accounting

Skills

• Active Listening
• Speaking
• Critical Thinking
• Monitoring
• Reading Comprehension
• Writing
• Active Learning
• Learning Strategies

Abilities

• Oral Comprehension
• Oral Expression
• Speech Clarity
• Speech Recognition
• Problem Sensitivity
• Deductive Reasoning
• Information Ordering
• Near Vision
• Written Comprehension
• Written Expression
• Fluency of Ideas
• Originality
• Inductive Reasoning
• Category Flexibility
• Selective Attention