Reservation / Ticket Agent

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

O*NET reports this occupation under titles such as: Airline Ticket Agent; Airport Sales Agent; Baggage Service Agent; Corporate Travel Agent; Reservation Agent; Reservationist; Reservations Agent; Station Agent; Ticket Agent; Tour Sales Representative

Tasks

• Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
• Confer with customers to determine their service requirements and travel preferences.
• Prepare customer invoices and accept payment.
• Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
• Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
• Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.

Knowledge

• Customer and Personal Service
• Computers and Electronics
• English Language
• Public Safety and Security
• Transportation
• Geography
• Psychology

Skills

• Active Listening
• Speaking
• Reading Comprehension
• Critical Thinking
• Writing
• Active Learning
• Monitoring

Abilities

• Oral Expression
• Oral Comprehension
• Speech Recognition
• Speech Clarity
• Written Comprehension
• Information Ordering
• Near Vision
• Written Expression
• Problem Sensitivity
• Deductive Reasoning
• Inductive Reasoning
• Category Flexibility
• Selective Attention