Recreation / Entertainment Supervisor

Directly supervise and coordinate activities of entertainment and recreation related workers.

O*NET reports this occupation under titles such as: Caddymaster; Community Life Director; Guest Services Manager; Guest Services Supervisor; Hair Salon Manager; Recreation Coordinator; Recreation Supervisor; Salon Manager; Summer Camp Supervisor; Visitor Experience Supervisor

Tasks

• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
• Train workers in proper operational procedures and functions and explain company policies.
• Furnish customers with information on events or activities.
• Collaborate with staff members to plan or develop programs of events or schedules of activities.
• Resolve customer complaints regarding worker performance or services rendered.
• Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.
• Direct or coordinate the activities of entertainment and recreation related workers.
• Recruit and hire staff members.
• Inform workers about interests or special needs of specific groups.
• Provide staff with assistance in performing difficult or complicated duties.
• Requisition supplies and equipment necessary for workers to facilitate recreational or entertainment activities, such as safety harnesses, flash lights, or first aid kits.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Meet with managers or other supervisors to stay informed of changes affecting workers or operations.
• Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities.
• Take disciplinary action to address performance problems.

Knowledge

• Customer and Personal Service
• Administration and Management
• English Language
• Personnel and Human Resources
• Administrative
• Education and Training
• Public Safety and Security
• Mathematics
• Economics and Accounting

Skills

• Speaking
• Reading Comprehension
• Active Listening
• Critical Thinking
• Monitoring
• Writing
• Active Learning
• Learning Strategies

Abilities

• Oral Comprehension
• Speech Clarity
• Speech Recognition
• Written Comprehension
• Oral Expression
• Deductive Reasoning
• Near Vision
• Written Expression
• Problem Sensitivity
• Information Ordering
• Fluency of Ideas
• Originality
• Inductive Reasoning