Receptionist / Info Clerk

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

O*NET reports this occupation under titles such as: Clerk Specialist; Front Desk Receptionist; Greeter; Information Assistant (Info Assistant); Medical Receptionist; Member Services Representative (Member Services Rep); Office Assistant; Receptionist; Registration Clerk; Scheduler

Tasks

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Receive payment and record receipts for services.
• Schedule appointments and maintain and update appointment calendars.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Hear and resolve complaints from customers or the public.
• File and maintain records.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Knowledge

• Customer and Personal Service
• Administrative
• English Language
• Computers and Electronics

Skills

• Speaking
• Active Listening
• Reading Comprehension
• Critical Thinking
• Writing

Abilities

• Oral Expression
• Oral Comprehension
• Speech Recognition
• Speech Clarity
• Written Comprehension
• Written Expression
• Near Vision
• Selective Attention