Program Manager (Mid)

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

O*NET reports this occupation under titles such as: Adoption Services Manager; Child Welfare Services Director; Children's Service Supervisor; Clinical Services Director; Community Services Director; Psychiatric Social Worker Supervisor; Social Services Director; Transitional Care Director; Vocational Rehabilitation Administrator

Tasks

• Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
• Direct activities of professional and technical staff members and volunteers.
• Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
• Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
• Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
• Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
• Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
• Recruit, interview, and hire or sign up volunteers and staff.
• Research and analyze member or community needs to determine program directions and goals.
• Implement and evaluate staff, volunteer, or community training programs.
• Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
• Speak to community groups to explain and interpret agency purposes, programs, and policies.

Knowledge

• Customer and Personal Service
• Administration and Management
• English Language
• Psychology
• Education and Training
• Personnel and Human Resources
• Therapy and Counseling
• Administrative
• Public Safety and Security
• Sociology and Anthropology
• Computers and Electronics
• Mathematics
• Law and Government

Skills

• Active Listening
• Critical Thinking
• Active Learning
• Monitoring
• Reading Comprehension
• Writing
• Speaking
• Learning Strategies

Abilities

• Oral Expression
• Oral Comprehension
• Written Comprehension
• Problem Sensitivity
• Written Expression
• Deductive Reasoning
• Speech Recognition
• Speech Clarity
• Originality
• Inductive Reasoning
• Fluency of Ideas
• Information Ordering
• Near Vision
• Category Flexibility
• Flexibility of Closure