Postmaster / Mail Superintendent

Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.

O*NET reports this occupation under titles such as: Delivery Supervisor; Distribution Operation Supervisor (SDO); Distribution Operations Manager; Distribution Operations Supervisor; Mail Delivery Supervisor; Postal Supervisor; Postmaster; Postmaster Relief (PMR); Remote Encoding Center Manager; Remote Encoding Operations Supervisor

Tasks

• Monitor employees' work schedules and attendance for payroll purposes.
• Organize and supervise activities, such as the processing of incoming and outgoing mail.
• Resolve customer complaints.
• Prepare employee work schedules.
• Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
• Hire and train employees, and evaluate their performance.
• Prepare and submit detailed and summary reports of post office activities to designated supervisors.
• Negotiate labor disputes.

Knowledge

• Administration and Management
• Public Safety and Security
• English Language
• Customer and Personal Service
• Production and Processing
• Education and Training
• Administrative
• Personnel and Human Resources
• Computers and Electronics
• Mathematics
• Transportation
• Law and Government
• Psychology
• Economics and Accounting

Skills

• Reading Comprehension
• Active Listening
• Speaking
• Critical Thinking
• Monitoring
• Learning Strategies
• Writing
• Active Learning

Abilities

• Oral Comprehension
• Written Comprehension
• Oral Expression
• Deductive Reasoning
• Speech Recognition
• Speech Clarity
• Problem Sensitivity
• Inductive Reasoning
• Information Ordering
• Near Vision
• Written Expression
• Category Flexibility
• Fluency of Ideas
• Originality
• Flexibility of Closure
• Selective Attention