Personal Service Supervisor

Supervise and coordinate activities of personal service workers.

O*NET reports this occupation under titles such as: Adult Family Home Program Manager; Aquatics Supervisor; Bar and Restaurant Manager; Clinical Care Coordinator; Clinical Coordinator; Clinical Services Program Manager; Direct Care Supervisor; Housekeeping Supervisor; Resident Care Supervisor

Tasks

• Train workers in proper operational procedures and functions and explain company policies.
• Meet with managers or other supervisors to stay informed of changes affecting operations.
• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
• Recruit and hire staff members.
• Resolve customer complaints regarding worker performance or services rendered.
• Take disciplinary action to address performance problems.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Investigate employee complaints and resolve problems following management rules and regulations.
• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
• Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
• Participate in continuing education to stay abreast of industry trends and developments.
• Inform management about problems, such as employee disputes.
• Arrange worker breaks to ensure services are adequately staffed throughout each shift.
• Apply customer feedback to service improvement efforts.
• Inform workers about interests or special needs of specific groups.

Knowledge

• Customer and Personal Service
• English Language
• Administration and Management
• Psychology
• Public Safety and Security
• Personnel and Human Resources
• Education and Training
• Administrative
• Computers and Electronics

Skills

• Active Listening
• Critical Thinking
• Speaking
• Reading Comprehension
• Writing
• Monitoring
• Active Learning
• Learning Strategies

Abilities

• Oral Comprehension
• Oral Expression
• Problem Sensitivity
• Written Comprehension
• Speech Recognition
• Speech Clarity
• Deductive Reasoning
• Written Expression
• Near Vision
• Inductive Reasoning
• Information Ordering
• Fluency of Ideas
• Originality
• Category Flexibility
• Selective Attention