Passenger Attendant

Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

O*NET reports this occupation under titles such as: Attendant; Bus Aide; Bus Assistant; Bus Attendant; Bus Monitor; Cabin Attendant; Fare Enforcement Officer; Transportation Aide; Transportation Assistant; Transportation Attendant

Tasks

• Perform equipment safety checks prior to departure.
• Explain and demonstrate safety procedures and safety equipment use.
• Signal transportation operators to stop or to proceed.
• Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
• Respond to passengers' questions, requests, or complaints.
• Determine or facilitate seating arrangements.
• Open and close doors for passengers.
• Greet passengers boarding transportation equipment and announce routes and stops.
• Provide boarding assistance to elderly, sick, or injured people.

Knowledge

• Transportation
• Customer and Personal Service
• Public Safety and Security

Skills

• Active Listening
• Speaking
• Monitoring
• Critical Thinking

Abilities

• Oral Expression
• Oral Comprehension
• Speech Clarity
• Problem Sensitivity
• Speech Recognition
• Inductive Reasoning
• Selective Attention
• Far Vision