Parts Salesperson

Sell spare and replacement parts and equipment in repair shop or parts store.

O*NET reports this occupation under titles such as: Parts Advisor; Parts Consultant; Parts Counter Salesperson; Parts Counterman; Parts Counterperson; Parts Person; Parts Salesman; Parts Salesperson; Parts Specialist; Wholesale Parts Salesperson

Tasks

• Receive payment or obtain credit authorization.
• Assist customers, such as responding to customer complaints and updating them about back-ordered parts.
• Fill customer orders from stock, and place orders when requested items are out of stock.
• Receive and fill telephone orders for parts.
• Locate and label parts, and maintain inventory of stock.
• Prepare sales slips or sales contracts.
• Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Manage shipments by researching shipping methods or costs and tracking packages.
• Mark and store parts in stockrooms, according to prearranged systems.
• Maintain and clean work and inventory areas.
• Place new merchandise on display.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Discuss use and features of various parts, based on knowledge of machines or equipment.

Knowledge

• Customer and Personal Service
• Sales and Marketing
• Administration and Management
• Administrative
• Computers and Electronics
• English Language
• Economics and Accounting
• Personnel and Human Resources
• Production and Processing
• Mathematics
• Mechanical

Skills

• Active Listening
• Speaking
• Reading Comprehension
• Critical Thinking
• Monitoring
• Writing

Abilities

• Oral Comprehension
• Oral Expression
• Near Vision
• Written Comprehension
• Speech Recognition
• Speech Clarity
• Information Ordering
• Written Expression
• Problem Sensitivity
• Inductive Reasoning
• Category Flexibility
• Deductive Reasoning
• Flexibility of Closure
• Perceptual Speed
• Selective Attention
• Finger Dexterity