Order Clerk

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

O*NET reports this occupation under titles such as: Hub Associate; Materials Specialist; Order Analyst; Order Clerk; Order Entry Administrator (Order Entry Admin); Order Entry Representative (Order Entry Rep); Order Processing Clerk; Order Taker; Warehouse Clerk; Warehouse Person

Tasks

• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• Recommend merchandise or services that will meet customers' needs.
• Inspect outgoing work for compliance with customers' specifications.
• Receive and respond to customer complaints.
• Check inventory records to determine availability of requested merchandise.
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Compute total charges for merchandise or services and shipping charges.
• Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
• File copies of orders received, or post orders on records.
• Notify departments when supplies of specific items are low, or when orders would deplete available supplies.

Knowledge

• Customer and Personal Service
• Production and Processing
• Computers and Electronics
• Education and Training
• English Language
• Administrative
• Mathematics
• Sales and Marketing
• Transportation
• Public Safety and Security
• Administration and Management
• Personnel and Human Resources
• Engineering and Technology

Skills

• Active Listening
• Speaking
• Reading Comprehension
• Writing
• Critical Thinking
• Monitoring
• Mathematics
• Active Learning

Abilities

• Oral Comprehension
• Oral Expression
• Near Vision
• Speech Recognition
• Speech Clarity
• Written Comprehension
• Problem Sensitivity
• Written Expression
• Information Ordering
• Deductive Reasoning
• Inductive Reasoning
• Category Flexibility
• Perceptual Speed
• Flexibility of Closure
• Selective Attention