Office Clerk (General)

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

O*NET reports this occupation under titles such as: Administrative Clerk (Admin Clerk); Clerical Aide; Clerical Assistant; Clerk; General Clerk; Office Assistant; Office Clerk; Office Services Specialist; Office Support Assistant

Tasks

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Answer telephones, direct calls, and take messages.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Review files, records, and other documents to obtain information to respond to requests.
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
• Compute, record, and proofread data and other information, such as records or reports.
• Complete work schedules, manage calendars, and arrange appointments.
• Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
• Inventory and order materials, supplies, and services.
• Deliver messages and run errands.

Knowledge

• Administrative
• English Language
• Customer and Personal Service
• Administration and Management

Skills

• Reading Comprehension
• Active Listening
• Speaking
• Writing
• Critical Thinking

Abilities

• Oral Expression
• Oral Comprehension
• Written Comprehension
• Written Expression
• Near Vision
• Speech Recognition
• Speech Clarity
• Problem Sensitivity
• Information Ordering
• Deductive Reasoning
• Inductive Reasoning
• Category Flexibility
• Selective Attention