Non-Retail Sales Supervisor

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

O*NET reports this occupation under titles such as: Customer Service Department Supervisor; Customer Service Supervisor; Driver Sales Supervisor; Information Center Supervisor; Inside Sales Supervisor; Reservations Supervisor; Sales Department Supervisor; Sales Leader; Sales Supervisor; Sales Team Leader

Tasks

• Monitor sales staff performance to ensure that goals are met.
• Provide staff with assistance in performing difficult or complicated duties.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
• Listen to and resolve customer complaints regarding services, products, or personnel.
• Keep records pertaining to purchases, sales, and requisitions.
• Hire, train, and evaluate personnel.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Plan and prepare work schedules, and assign employees to specific duties.
• Attend company meetings to exchange product information and coordinate work activities with other departments.

Knowledge

• Customer and Personal Service
• Administration and Management
• English Language
• Personnel and Human Resources
• Economics and Accounting
• Sales and Marketing
• Mathematics
• Education and Training

Skills

• Active Listening
• Speaking
• Monitoring
• Reading Comprehension
• Writing
• Critical Thinking
• Active Learning
• Learning Strategies
• Mathematics

Abilities

• Oral Comprehension
• Oral Expression
• Speech Recognition
• Speech Clarity
• Written Comprehension
• Deductive Reasoning
• Inductive Reasoning
• Information Ordering
• Near Vision
• Written Expression
• Fluency of Ideas
• Problem Sensitivity
• Category Flexibility
• Mathematical Reasoning
• Number Facility