Lodging Manager

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

O*NET reports this occupation under titles such as: Bed and Breakfast Innkeeper; Front Desk Manager; Front Office Director; Front Office Manager; Guest Relations Manager; Guest Services Manager; Hotel Manager; Night Manager; Resort Manager; Rooms Director

Tasks

• Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
• Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
• Confer and cooperate with other managers to ensure coordination of hotel activities.
• Greet and register guests.
• Monitor the revenue activity of the hotel or facility.
• Manage and maintain temporary or permanent lodging facilities.
• Train staff members.
• Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
• Coordinate front-office activities of hotels or motels, and resolve problems.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Assign duties to workers, and schedule shifts.
• Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
• Interview and hire applicants.
• Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
• Collect payments and record data pertaining to funds and expenditures.

Knowledge

• Administration and Management
• English Language
• Personnel and Human Resources
• Customer and Personal Service
• Mathematics
• Sales and Marketing
• Administrative
• Computers and Electronics
• Economics and Accounting
• Public Safety and Security
• Education and Training
• Communications and Media
• Psychology

Skills

• Active Listening
• Speaking
• Reading Comprehension
• Writing
• Critical Thinking
• Active Learning
• Monitoring
• Learning Strategies

Abilities

• Oral Expression
• Oral Comprehension
• Written Comprehension
• Written Expression
• Problem Sensitivity
• Speech Recognition
• Speech Clarity
• Information Ordering
• Fluency of Ideas
• Deductive Reasoning
• Inductive Reasoning
• Originality
• Mathematical Reasoning
• Category Flexibility
• Near Vision
• Flexibility of Closure
• Selective Attention