IT Support Specialist

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

O*NET reports this occupation under titles such as: Computer Support Specialist; Computer Tech (Computer Technician); Desktop Support Technician (Desktop Support Tech); Help Desk Analyst; Help Desk Tech (Help Desk Technician); IS Tech (Information Systems Technician); IT Specialist (Information Technology Specialist); IT Support Specialist (Information Technology Support Specialist); IT Tech (Information Technology Technician); Technical Support Specialist

Tasks

• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

Knowledge

• Computers and Electronics
• Customer and Personal Service
• Telecommunications
• English Language
• Mechanical
• Education and Training
• Administration and Management
• Engineering and Technology
• Administrative
• Communications and Media
• Design

Skills

• Reading Comprehension
• Active Listening
• Speaking
• Critical Thinking
• Writing
• Active Learning
• Learning Strategies
• Monitoring

Abilities

• Oral Comprehension
• Written Comprehension
• Oral Expression
• Written Expression
• Near Vision
• Problem Sensitivity
• Deductive Reasoning
• Information Ordering
• Speech Recognition
• Speech Clarity
• Inductive Reasoning
• Fluency of Ideas
• Category Flexibility
• Perceptual Speed
• Selective Attention
• Finger Dexterity