Intake / Survey Interviewer

Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

O*NET reports this occupation under titles such as: Admissions Clerk; Admissions Representative; Admitting Representative; Data Collection Assistant; Interviewer; Market Research Interviewer; Registration Clerk; Research Interviewer; Survey Interviewer; Telephone Interviewer

Tasks

• Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
• Identify and report problems in obtaining valid data.
• Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
• Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
• Review data obtained from interview for completeness and accuracy.
• Compile, record, and code results or data from interview or survey, using computer or specified form.
• Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
• Assist individuals in filling out applications or questionnaires.
• Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
• Supervise or train other staff members.
• Prepare reports to provide answers in response to specific problems.
• Meet with supervisor daily to submit completed assignments and discuss progress.

Knowledge

• Customer and Personal Service
• Administrative
• English Language
• Computers and Electronics
• Mathematics
• Administration and Management

Skills

• Active Listening
• Speaking
• Reading Comprehension
• Writing
• Critical Thinking
• Monitoring

Abilities

• Oral Expression
• Oral Comprehension
• Speech Recognition
• Speech Clarity
• Written Comprehension
• Written Expression
• Information Ordering
• Near Vision
• Problem Sensitivity
• Deductive Reasoning
• Inductive Reasoning
• Selective Attention
• Category Flexibility