Hotel / Motel Desk Clerk

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

O*NET reports this occupation under titles such as: Desk Clerk; Front Desk Agent; Front Desk Associate; Front Desk Attendant; Front Desk Clerk; Front Desk Receptionist; Guest Service Representative (GSR); Guest Services Agent (GSA); Hotel Desk Clerk; Reservationist

Tasks

• Make and confirm reservations.
• Greet, register, and assign rooms to guests of hotels or motels.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Issue room keys and escort instructions to bellhops.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Transmit and receive messages, using telephones or telephone switchboards.
• Record guest comments or complaints, referring customers to managers as necessary.
• Keep records of room availability and guests' accounts, manually or using computers.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Compute bills, collect payments, and make change for guests.
• Review accounts and charges with guests during the check out process.
• Contact housekeeping or maintenance staff when guests report problems.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Date-stamp, sort, and rack incoming mail and messages.

Knowledge

• Customer and Personal Service
• English Language
• Public Safety and Security
• Administrative
• Computers and Electronics
• Administration and Management
• Mathematics

Skills

• Speaking
• Active Listening
• Reading Comprehension
• Monitoring

Abilities

• Oral Comprehension
• Oral Expression
• Speech Recognition
• Speech Clarity
• Problem Sensitivity
• Near Vision
• Written Comprehension
• Written Expression
• Deductive Reasoning
• Information Ordering
• Category Flexibility