Hosts and Hostesses

Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

O*NET reports this occupation under titles such as: Buffet Hostess; Dining Coordinator; Greeter; Host; Host Coordinator; Hostess; Private Dining Coordinator; Seater

Tasks

• Provide guests with menus.
• Greet guests and seat them at tables or in waiting areas.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
• Answer telephone calls and respond to inquiries or transfer calls.
• Assist other restaurant workers by serving food and beverages, or by bussing tables.
• Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
• Take and prepare to-go orders.
• Inform patrons of establishment specialties and features.
• Receive and record patrons' dining reservations.

Knowledge

• Customer and Personal Service
• English Language

Skills

• Active Listening
• Speaking

Abilities

• Oral Comprehension
• Oral Expression
• Speech Recognition
• Speech Clarity
• Written Comprehension
• Problem Sensitivity
• Deductive Reasoning
• Inductive Reasoning
• Near Vision