General / Operations Manager

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

O*NET reports this occupation under titles such as: Business Manager; Center Manager; Department Manager; District Manager; General Manager (GM); Operations Director; Operations General Manager (Operations GM); Operations Manager; Plant Superintendent; Store Manager

Tasks

• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
• Direct administrative activities directly related to making products or providing services.
• Prepare staff work schedules and assign specific duties.
• Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
• Plan or direct activities, such as sales promotions, that require coordination with other department managers.
• Perform personnel functions, such as selection, training, or evaluation.
• Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
• Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.

Knowledge

• Administration and Management
• Customer and Personal Service
• English Language
• Production and Processing
• Mathematics
• Personnel and Human Resources
• Administrative
• Economics and Accounting

Skills

• Reading Comprehension
• Active Listening
• Speaking
• Monitoring
• Critical Thinking
• Active Learning
• Writing
• Learning Strategies

Abilities

• Oral Comprehension
• Written Comprehension
• Oral Expression
• Written Expression
• Problem Sensitivity
• Deductive Reasoning
• Speech Clarity
• Speech Recognition
• Inductive Reasoning
• Information Ordering
• Near Vision
• Category Flexibility
• Fluency of Ideas
• Originality