Gambling Surveillance Officer / Gambling Investigator

Observe gambling operation for irregular activities such as cheating or theft by either employees or patrons. Investigate potential threats to gambling assets such as money, chips, and gambling equipment. Act as oversight and security agent for management and customers.

O*NET reports this occupation under titles such as: Casino Enforcement Agent; Gaming Investigator; Security Officer; Surveillance Agent; Surveillance Investigator; Surveillance Monitor; Surveillance Observer; Surveillance Officer; Surveillance Operator; Surveillance Technician

Tasks

• Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
• Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
• Report all violations and suspicious behaviors to supervisors, verbally or in writing.
• Develop and maintain log of surveillance observations.
• Inspect and monitor audio or video surveillance equipment to ensure it is working appropriately.
• Review video surveillance footage.
• Act as oversight or security agents for management or customers.
• Supervise or train surveillance observers.

Knowledge

• English Language
• Public Safety and Security
• Computers and Electronics
• Administrative
• Mathematics
• Education and Training
• Customer and Personal Service
• Administration and Management

Skills

• Monitoring
• Critical Thinking
• Speaking
• Reading Comprehension
• Active Listening
• Writing
• Active Learning

Abilities

• Problem Sensitivity
• Selective Attention
• Far Vision
• Oral Comprehension
• Written Expression
• Inductive Reasoning
• Near Vision
• Oral Expression
• Flexibility of Closure
• Deductive Reasoning
• Perceptual Speed
• Speech Recognition
• Speech Clarity
• Written Comprehension
• Information Ordering
• Speed of Closure
• Time Sharing