Gambling Manager

Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.

O*NET reports this occupation under titles such as: Casino Manager; Casino Operations Manager; Casino Shift Manager; Gaming Manager; Pit Manager; Shift Manager; Slot Manager; Slot Operations Manager; Table Games Manager; Table Games Shift Manager

Tasks

• Resolve customer complaints regarding problems, such as payout errors.
• Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
• Track supplies of money to tables and perform any required paperwork.
• Explain and interpret house rules, such as game rules or betting limits.
• Prepare work schedules and station arrangements and keep attendance records.
• Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
• Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
• Train new workers or evaluate their performance.
• Market or promote the casino to bring in business.
• Interview and hire workers.
• Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
• Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.

Knowledge

• Customer and Personal Service
• Administration and Management
• Mathematics
• English Language
• Personnel and Human Resources
• Administrative
• Economics and Accounting
• Computers and Electronics
• Education and Training
• Public Safety and Security
• Psychology
• Law and Government

Skills

• Critical Thinking
• Speaking
• Monitoring
• Active Listening
• Writing
• Reading Comprehension
• Active Learning
• Learning Strategies
• Mathematics

Abilities

• Oral Expression
• Oral Comprehension
• Inductive Reasoning
• Problem Sensitivity
• Deductive Reasoning
• Speech Recognition
• Speech Clarity
• Near Vision
• Written Expression
• Information Ordering
• Written Comprehension
• Far Vision
• Category Flexibility
• Number Facility
• Flexibility of Closure
• Speed of Closure
• Perceptual Speed
• Selective Attention
• Fluency of Ideas
• Mathematical Reasoning
• Time Sharing