Funeral Home Manager

Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

O*NET reports this occupation under titles such as: Arranging Funeral Director; Funeral Director; Funeral Home Location Manager; Funeral Home Manager; Funeral Home Owner; Funeral Service Manager; Licensed Funeral Director; Location Manager; Mortuary Operations Manager (Mortuary Ops Manager); Prearranged Funeral Sales Manager

Tasks

• Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
• Schedule funerals, burials, or cremations.
• Deliver death certificates to medical facilities or offices to obtain signatures from legally authorized persons.
• Offer counsel and comfort to families and friends of the deceased.
• Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
• Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
• Complete and maintain records, such as state-required documents, tracking documents, or product inventories.
• Sell funeral services, products, or merchandise to clients.
• Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
• Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
• Negotiate contracts for prearranged funeral services.
• Explain goals, policies, or procedures to staff members.
• Schedule work hours for funeral home or contract employees.
• Set prices or credit terms for funeral products or services.
• Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.

Knowledge

• Customer and Personal Service
• Administration and Management
• English Language
• Administrative
• Economics and Accounting
• Sales and Marketing
• Psychology
• Personnel and Human Resources
• Computers and Electronics
• Biology
• Education and Training
• Mathematics
• Law and Government
• Communications and Media

Skills

• Active Listening
• Reading Comprehension
• Speaking
• Critical Thinking
• Monitoring
• Writing

Abilities

• Oral Comprehension
• Written Comprehension
• Oral Expression
• Written Expression
• Problem Sensitivity
• Near Vision
• Speech Clarity
• Speech Recognition
• Deductive Reasoning
• Information Ordering
• Category Flexibility
• Fluency of Ideas
• Inductive Reasoning