Food Service Supervisor

Directly supervise and coordinate activities of workers engaged in preparing and serving food.

O*NET reports this occupation under titles such as: Cafeteria Manager; Dietary Supervisor; Dining Services Director; Food and Beverage Director; Food and Nutrition Services Supervisor; Food Production Supervisor; Food Service Supervisor; Kitchen Manager; Kitchen Supervisor; Restaurant Manager

Tasks

• Resolve customer complaints regarding food service.
• Train workers in food preparation, and in service, sanitation, and safety procedures.
• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
• Present bills and accept payments.
• Perform various financial activities, such as cash handling, deposit preparation, and payroll.
• Supervise and participate in kitchen and dining area cleaning activities.
• Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
• Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
• Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Greet and seat guests, and present menus and wine lists.
• Evaluate new products for usefulness and suitability.

Knowledge

• Customer and Personal Service
• Administration and Management
• Food Production
• English Language
• Sales and Marketing
• Production and Processing
• Education and Training
• Personnel and Human Resources

Skills

• Speaking
• Monitoring
• Active Listening
• Reading Comprehension
• Critical Thinking
• Learning Strategies
• Writing
• Mathematics
• Active Learning

Abilities

• Oral Comprehension
• Oral Expression
• Problem Sensitivity
• Deductive Reasoning
• Speech Clarity
• Speech Recognition
• Written Comprehension
• Written Expression
• Fluency of Ideas
• Inductive Reasoning
• Information Ordering
• Category Flexibility
• Visualization
• Selective Attention
• Time Sharing
• Trunk Strength
• Near Vision
• Far Vision