Flight Attendant

Monitor safety of the aircraft cabin. Provide services to airline passengers, explain safety information, serve food and beverages, and respond to emergency incidents.

O*NET reports this occupation under titles such as: Flight Attendant; In-Flight Crew Member; Inflight Services Flight Attendant; International Flight Attendant; Purser

Tasks

• Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
• Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
• Monitor passenger behavior to identify threats to the safety of the crew and other passengers.
• Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
• Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
• Prepare passengers and aircraft for landing, following procedures.
• Administer first aid to passengers in distress.
• Determine special assistance needs of passengers, such as small children, the elderly, or persons with disabilities.
• Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
• Reassure passengers when situations, such as turbulence, are encountered.
• Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
• Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
• Announce flight delays and descent preparations.
• Greet passengers boarding aircraft and direct them to assigned seats.
• Assist passengers entering or disembarking the aircraft.

Knowledge

• Customer and Personal Service
• English Language
• Public Safety and Security
• Transportation
• Psychology
• Geography
• Computers and Electronics
• Personnel and Human Resources

Skills

• Speaking
• Active Listening
• Monitoring
• Reading Comprehension
• Critical Thinking
• Active Learning
• Writing

Abilities

• Oral Expression
• Speech Clarity
• Oral Comprehension
• Speech Recognition
• Problem Sensitivity
• Near Vision
• Deductive Reasoning
• Information Ordering
• Auditory Attention
• Inductive Reasoning
• Perceptual Speed
• Selective Attention
• Extent Flexibility
• Far Vision
• Written Comprehension
• Category Flexibility
• Flexibility of Closure
• Trunk Strength
• Gross Body Equilibrium