Eligibility Interviewer

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

O*NET reports this occupation under titles such as: Benefits Program Tech (Benefits Program Technician); Business and Employment Specialist; Case Manager; Eligibility Examiner; Eligibility Specialist; Eligibility Worker; Program Eligibility Specialist; Social Welfare Examiner (SWEX); Workforce Advisor; Workforce Services Representative (WSR)

Tasks

• Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
• Keep records of assigned cases, and prepare required reports.
• Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
• Interview and investigate applicants for public assistance to gather information pertinent to their applications.
• Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
• Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
• Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
• Check with employers or other references to verify answers and obtain further information.
• Answer applicants' questions about benefits and claim procedures.

Knowledge

• Customer and Personal Service
• English Language
• Administration and Management
• Administrative
• Personnel and Human Resources
• Computers and Electronics
• Education and Training
• Mathematics
• Law and Government
• Public Safety and Security

Skills

• Speaking
• Active Listening
• Reading Comprehension
• Writing
• Critical Thinking
• Active Learning
• Monitoring

Abilities

• Oral Expression
• Oral Comprehension
• Written Comprehension
• Written Expression
• Speech Clarity
• Speech Recognition
• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Information Ordering
• Near Vision
• Category Flexibility