Dispatcher (Non-Emergency)

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

O*NET reports this occupation under titles such as: Aircraft Dispatcher; Charter Coordinator; City Dispatcher; Dispatcher (Dispatch); Mine Dispatcher; Paratransit Dispatcher; School Bus Dispatcher; Taxi Dispatcher; Train Dispatcher; Truck Dispatcher

Tasks

• Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
• Prepare daily work and run schedules.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
• Receive or prepare work orders.
• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
• Arrange for necessary repairs to restore service and schedules.
• Monitor personnel or equipment locations and utilization to coordinate service and schedules.
• Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
• Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

Knowledge

• Customer and Personal Service
• Public Safety and Security
• Administration and Management
• Administrative
• English Language
• Transportation
• Personnel and Human Resources
• Computers and Electronics

Skills

• Active Listening
• Speaking
• Monitoring
• Reading Comprehension
• Writing
• Critical Thinking
• Active Learning

Abilities

• Oral Comprehension
• Oral Expression
• Speech Recognition
• Speech Clarity
• Deductive Reasoning
• Near Vision
• Written Comprehension
• Written Expression
• Problem Sensitivity
• Selective Attention
• Information Ordering
• Inductive Reasoning
• Category Flexibility