Counter / Rental Clerk

Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.

O*NET reports this occupation under titles such as: Counter Clerk; Counter Service Representative; Leasing Consultant; Rental Agent; Rental Assistant; Rental Associate; Rental Clerk; Rental Counter Clerk; Rental Sales Representative; Video Clerk

Tasks

• Compute charges for merchandise or services and receive payments.
• Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
• Explain rental fees, policies, and procedures.
• Provide information about rental items, such as availability, operation, or description.
• Advise customers on use and care of merchandise.
• Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
• Answer telephones to provide information and receive orders.
• Inspect and adjust rental items to meet needs of customer.
• Prepare rental forms, obtaining customer signature and other information, such as required licenses.
• Rent items, arrange for provision of services to customers, and accept returns.
• Keep records of transactions and of the number of customers entering an establishment.
• Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
• Reserve items for requested times and keep records of items rented.
• Prepare merchandise for display or for purchase or rental.
• Recommend and provide advice on a wide variety of products and services.

Knowledge

• Customer and Personal Service
• English Language
• Administrative
• Sales and Marketing
• Administration and Management
• Mathematics

Skills

• Active Listening
• Speaking
• Reading Comprehension
• Critical Thinking
• Writing
• Monitoring

Abilities

• Oral Comprehension
• Oral Expression
• Speech Recognition
• Speech Clarity
• Near Vision
• Written Comprehension
• Problem Sensitivity
• Information Ordering
• Written Expression
• Selective Attention