Correspondence Clerk

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

O*NET reports this occupation under titles such as: Chargeback Specialist; Claims Correspondence Clerk; Correspondence Clerk; Correspondence Coordinator; Correspondence Representative (Correspondence Rep); Correspondent; Dispute Resolution Analyst; Dispute Specialist; Office Technician (Office Tech); Technical Clerk

Tasks

• Maintain files and control records to show correspondence activities.
• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
• Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
• Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
• Compile data from records to prepare periodic reports.
• Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
• Route correspondence to other departments for reply.

Knowledge

• Administrative
• English Language
• Customer and Personal Service
• Economics and Accounting
• Mathematics
• Computers and Electronics

Skills

• Writing
• Reading Comprehension
• Active Listening
• Speaking
• Critical Thinking

Abilities

• Written Expression
• Written Comprehension
• Oral Comprehension
• Oral Expression
• Near Vision
• Problem Sensitivity
• Speech Clarity
• Deductive Reasoning
• Information Ordering
• Inductive Reasoning
• Speech Recognition
• Fluency of Ideas
• Category Flexibility
• Selective Attention