Staff role

Concierges

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

O*NET reports this occupation under titles such as: Activities Concierge; Chef Concierge; Club Concierge; Concierge; Conference Concierge; Front Desk Agent; Guest Service Agent; Hotel Concierge; Lobby Concierge; Service Concierge

Tasks

  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide directions to guests.
  • Order flowers for guests.
  • Make travel arrangements for sightseeing or other tours.
  • Pick up and deliver items or run errands for guests.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
  • Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
  • Arrange childcare services for guests.
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  • Assist guests with special needs by providing equipment such as wheelchairs.
  • Receive, store, or deliver luggage or mail.
  • Perform office duties on a temporary basis when needed.
  • Arrange for the replacement of items lost by travelers.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.

Knowledge

  • Customer and Personal Service
  • English Language
  • Administrative
  • Transportation

Skills

  • Active Listening
  • Speaking
  • Reading Comprehension
  • Critical Thinking
  • Monitoring

Abilities

  • Oral Comprehension
  • Oral Expression
  • Speech Recognition
  • Speech Clarity
  • Problem Sensitivity
  • Deductive Reasoning
  • Information Ordering
  • Written Comprehension
  • Written Expression
  • Fluency of Ideas
  • Originality
  • Inductive Reasoning
  • Near Vision

This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

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