Computer / Office Equipment Repairer

Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.

O*NET reports this occupation under titles such as: ATM Technician (Automated Teller Machine Technician); Computer Repair Technician (Computer Repair Tech); Copier Technician (Copier Tech); Customer Service Engineer; Field Engineer; Field Service Engineer; Field Service Technician (Field Service Tech); Field Technician (Field Tech); Printer Repair Technician (Printer Repair Tech); Service Technician (Service Tech)

Tasks

• Travel to customers' stores or offices to service machines or to provide emergency repair service.
• Reassemble machines after making repairs or replacing parts.
• Advise customers concerning equipment operation, maintenance, or programming.
• Maintain parts inventories and order any additional parts needed for repairs.
• Converse with customers to determine details of equipment problems.
• Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
• Maintain records of equipment maintenance work or repairs.
• Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.
• Operate machines to test functioning of parts or mechanisms.
• Assemble machines according to specifications, using hand or power tools and measuring devices.
• Install and configure new equipment, including operating software or peripheral equipment.
• Analyze equipment performance records to assess equipment functioning.
• Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
• Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
• Test new systems to ensure that they are in working order.

Knowledge

• Computers and Electronics
• Customer and Personal Service
• Mechanical
• English Language
• Engineering and Technology
• Communications and Media
• Sales and Marketing
• Education and Training
• Telecommunications
• Transportation
• Mathematics
• Administrative
• Personnel and Human Resources
• Design

Skills

• Active Listening
• Critical Thinking
• Speaking
• Reading Comprehension
• Writing
• Active Learning
• Monitoring

Abilities

• Near Vision
• Oral Comprehension
• Oral Expression
• Problem Sensitivity
• Written Comprehension
• Finger Dexterity
• Speech Recognition
• Speech Clarity
• Information Ordering
• Visualization
• Deductive Reasoning
• Inductive Reasoning
• Arm-Hand Steadiness
• Manual Dexterity
• Control Precision
• Written Expression
• Category Flexibility
• Selective Attention
• Visual Color Discrimination