Computer Network Support Specialist

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

O*NET reports this occupation under titles such as: Computer Network Specialist; IT Consultant (Information Technology Consultant); Network Specialist; Network Support Specialist; Network Technical Analyst; Network Technician; Personal Computer Network Analyst; Systems Specialist

Tasks

• Back up network data.
• Configure security settings or access permissions for groups or individuals.
• Analyze and report computer network security breaches or attempted breaches.
• Identify the causes of networking problems, using diagnostic testing software and equipment.
• Document network support activities.
• Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
• Install network software, including security or firewall software.
• Troubleshoot network or connectivity problems for users or user groups.
• Provide telephone support related to networking or connectivity issues.
• Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
• Analyze network data to determine network usage, disk space availability, or server function.
• Perform routine maintenance or standard repairs to networking components or equipment.
• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
• Install new hardware or software systems or components, ensuring integration with existing network systems.
• Test computer software or hardware, using standard diagnostic testing equipment and procedures.

Knowledge

• Computers and Electronics
• Telecommunications
• Customer and Personal Service
• Engineering and Technology
• English Language
• Administration and Management

Skills

• Critical Thinking
• Active Listening
• Reading Comprehension
• Speaking
• Active Learning
• Monitoring
• Writing

Abilities

• Oral Comprehension
• Problem Sensitivity
• Deductive Reasoning
• Oral Expression
• Inductive Reasoning
• Written Comprehension
• Information Ordering
• Written Expression
• Near Vision
• Speech Recognition
• Speech Clarity
• Selective Attention
• Fluency of Ideas
• Category Flexibility
• Flexibility of Closure
• Finger Dexterity