Staff role
Case Manager (Staff)
Assist other social and human service providers in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families. May assist clients in identifying and obtaining available benefits and social and community services. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.
O*NET reports this occupation under titles such as: Addictions Counselor Assistant; Advocate; Clinical Assistant; Residential Care Assistant; Social Services Aide; Social Services Assistant; Social Work Assistant; Social Work Associate; Social Worker Assistant
Tasks
- Assess clients' cognitive abilities and physical and emotional needs to determine appropriate interventions.
- Develop and implement behavioral management and care plans for clients.
- Keep records or prepare reports for owner or management concerning visits with clients.
- Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
- Submit reports and review reports or problems with superior.
- Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
- Provide information or refer individuals to public or private agencies or community services for assistance.
- Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.
Knowledge
- Customer and Personal Service
- Psychology
- Therapy and Counseling
- English Language
- Administrative
- Sociology and Anthropology
- Computers and Electronics
- Education and Training
Skills
- Active Listening
- Speaking
- Reading Comprehension
- Writing
- Critical Thinking
- Monitoring
- Active Learning
Abilities
- Oral Expression
- Oral Comprehension
- Written Comprehension
- Written Expression
- Problem Sensitivity
- Deductive Reasoning
- Speech Clarity
- Speech Recognition
- Fluency of Ideas
- Inductive Reasoning
- Near Vision
- Originality
- Information Ordering
- Category Flexibility
- Flexibility of Closure
- Selective Attention
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.