Baggage Porters

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

O*NET reports this occupation under titles such as: Bell Captain; Bell Person; Bellhop; Bellman; Bellperson; Doorman; Ground Support Agent; Sky Cap; Skycap; Valet

Tasks

• Receive and mark baggage by completing and attaching claim checks.
• Greet incoming guests and escort them to their rooms.
• Transport guests about premises and local areas, or arrange for transportation.
• Maintain clean lobbies or entrance areas for travelers or guests.
• Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
• Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
• Explain the operation of room features, such as locks, ventilation systems, and televisions.
• Assist travelers and guests with disabilities.
• Deliver messages and room service orders, and run errands for guests.
• Pick up and return items for laundry and valet service.

Knowledge

• Customer and Personal Service
• English Language
• Public Safety and Security
• Transportation

Skills

• Active Listening
• Speaking
• Critical Thinking

Abilities

• Oral Comprehension
• Oral Expression
• Trunk Strength
• Static Strength
• Speech Recognition
• Multilimb Coordination
• Speech Clarity
• Problem Sensitivity
• Selective Attention
• Time Sharing
• Stamina
• Extent Flexibility
• Near Vision