Arbitrator / Mediator / Conciliator

Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.

O*NET reports this occupation under titles such as: Alternative Dispute Resolution Coordinator (ADR Coordinator); Arbiter; Arbitrator; Divorce Mediator; Family Mediator; Federal Mediator; Labor Arbitrator; Labor Mediator; Mediator; Public Employment Mediator

Tasks

• Prepare written opinions or decisions regarding cases.
• Apply relevant laws, regulations, policies, or precedents to reach conclusions.
• Conduct hearings to obtain information or evidence relative to disposition of claims.
• Determine extent of liability according to evidence, laws, or administrative or judicial precedents.
• Rule on exceptions, motions, or admissibility of evidence.
• Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
• Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
• Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters, such as fees, or determine details, such as witness numbers or time requirements.
• Evaluate information from documents, such as claim applications, birth or death certificates, or physician or employer records.
• Research laws, regulations, policies, or precedent decisions to prepare for hearings.
• Issue subpoenas or administer oaths to prepare for formal hearings.
• Set up appointments for parties to meet for mediation.
• Recommend acceptance or rejection of compromise settlement offers.
• Prepare settlement agreements for disputants to sign.
• Authorize payment of valid claims.

Knowledge

• English Language
• Law and Government
• Personnel and Human Resources
• Administration and Management

Skills

• Active Listening
• Writing
• Reading Comprehension
• Speaking
• Critical Thinking
• Active Learning

Abilities

• Written Comprehension
• Written Expression
• Oral Comprehension
• Oral Expression
• Deductive Reasoning
• Inductive Reasoning
• Speech Clarity
• Problem Sensitivity
• Speech Recognition
• Near Vision
• Selective Attention
• Fluency of Ideas
• Information Ordering
• Originality
• Category Flexibility