Administrative Support Supervisor

Directly supervise and coordinate the activities of clerical and administrative support workers.

O*NET reports this occupation under titles such as: Accounting Manager; Accounts Payable Supervisor; Accounts Receivable Manager; Administrative Supervisor; Customer Service Manager; Customer Service Supervisor; Office Coordinator; Office Manager; Office Supervisor; Staff Services Manager

Tasks

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Train or instruct employees in job duties or company policies or arrange for training to be provided.
• Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
• Compute figures such as balances, totals, or commissions.
• Coordinate activities with other supervisory personnel or with other work units or departments.
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

Knowledge

• Administration and Management
• Customer and Personal Service
• Administrative
• English Language
• Computers and Electronics
• Personnel and Human Resources
• Economics and Accounting

Skills

• Reading Comprehension
• Active Listening
• Speaking
• Monitoring
• Critical Thinking
• Writing
• Active Learning
• Learning Strategies

Abilities

• Oral Comprehension
• Written Comprehension
• Oral Expression
• Written Expression
• Speech Recognition
• Speech Clarity
• Problem Sensitivity
• Deductive Reasoning
• Information Ordering
• Inductive Reasoning
• Near Vision
• Fluency of Ideas
• Originality
• Category Flexibility
• Selective Attention