Leadership role
Operations Manager
Manages daily operations for a program, site or function, keeping services, staff schedules and logistics running.
Reporting and scope
Reports to the Director of Operations, COO or a program director. Authority covers a site, service line or operating function.
Core responsibilities
- Runs daily operations, schedules and workflows
- Manages logistics, inventory, fleet or facilities for the unit
- Tracks performance data and service levels
- Supervises frontline staff and supervisors
- Carries out policies, safety rules and funder or licensing requirements
- Helps prepare and monitor the unit budget
How it differs
The Director of Operations leads operations for the organization or a large division. The Office Manager focuses on office administration. A Program Manager oversees program design and results rather than logistics.
By organization size
In small organizations the role may be the senior operations position. In large food banks, health systems and service agencies there are several operations managers under a director.
Filings from the last five years mapped to this role commonly report titles such as: Operations Manager; Business Operations Manager; IT Operations Manager; Finance & Operations Manager; Senior Operations Manager; Finance and Operations Manager