Leadership role
Director of Quality
Directs programs that measure and improve the quality of an organization's services or products.
Reporting and scope
Typically reports to the Chief Quality Officer, COO or Medical Director / CMO. Authority covers quality measurement, improvement projects and accreditation readiness.
Core responsibilities
- Runs quality measurement and improvement projects
- Prepares for accreditation and licensing surveys
- Tracks and investigates adverse events and complaints
- Reports quality data to leadership and the board's quality committee
- Trains staff on quality improvement methods
- Manages quality reporting required by government payers or funders
How it differs
Chief Quality Officer and VP of Quality are the executive tiers above. Director of Compliance focuses on legal and regulatory conformance. Director of Quality focuses on outcomes, safety and improvement.
By organization size
In small agencies quality is often a part-time duty of a program director. Hospitals and health systems have dedicated quality departments with analysts and patient safety staff.
Filings from the last five years mapped to this role commonly report titles such as: Director of Quality; Director of Quality Assurance; Quality Director; Director of Quality and Compliance; Director of Quality Improvement; Director of Quality Management